For your convenience, here are answers to commonly asked questions about Eagle Aruba Resort & Casino.

GENERAL QUESTIONS

We are about five minutes walking distance to the beach. You can request a shuttle at the Bell Stand.

We have beach chairs and palapas on the beach for our guests on a first come, first serve basis. The chairs and palapas are free to use for our guests and the Eagle Beach is a public beach, as are all beaches on Aruba.

Check-in time is 4:00PM. You are welcome to check with the Front Desk upon your arrival to see if accommodations are available. An early check in fee may be applied. If your room is not yet ready, upon your arrival, you may leave your luggage with the bell men to hold in the meantime.

Check-out time is at 11:00AM. Late check-out is subject to availability and cannot be guaranteed up front. Please consult the Front Desk to see if you may stay longer in your room. If a late check-out is possible, the late check-out fee of $70 applies.

We require a $200 security deposit upon arrival. This is usually done as a credit card hold on your credit card or you may do a cash deposit. Security deposit holds on credit cards will release 10-14 business days after check-out. The length of release time is based on your credit card company. Debit cards may take longer to release the hold.

Guests must be 21 years of age to check in and must present valid passport to check in.

Yes, all of our rooms come equipped with these items.

All our rooms are suites and have a kitchenette equipped with a full-sized fridge, two-burner stove top, coffee pot and a microwave.

All rooms are non-smoking. Should there be evidence of smoking in your room, you will incur a minimum deep cleaning fee of $300 charged to your account. Smoking is permitted on the balcony/patio only.

We have the Double Down Sports Bar and Grill located in our casino and Uncle Tony’s Pizza in the middle of our courtyard, both serving breakfast, lunch and dinner. You can access the menus here.

No, we’re not an all-inclusive resort; however, we have different meal plans that you may add to your reservation. We offer breakfast, breakfast & lunch, breakfast & dinner or breakfast, lunch & dinner options. For pricing prior to arrival, please consult our Reservations office at [email protected] or at our toll-free number 888-817-5735 or if you’re on property please pass by the Front Desk.

Yes, we offer daily passes for visitors of our guests, from 10:00AM to 6:00PM, for $25.00 per adult, per day and $15.00 per child between ages 0-11, per day. Our daily passes allow visitors to enjoy our resort amenities including pools, gym and beach services (palapas and beach chairs). One beach towel is provided per visitor and a refundable deposit of $25.00 is required, which will be returned after the beach towel has been returned.

Yes, we have high chairs and baby cribs available upon request. There is a $5 nightly charge for the baby crib. Please request these up front by sending an email to [email protected].

We accept Cash, Maestro Debit Cards, Visa, MasterCard, American Express and Discover. For reservations with more than three weeks’ notice we also accept PayPal and bank wire transfers.

We’re a stone’s throw away from Super Food, the largest grocery store on the island. Super Food is across the street from the resort. Due to high speed traffic we do not recommend the crossing at the roundabout to and from Super Food. Please take a cab or share a ride instead. We care about your safety.

To ensure a renovated room you’ll need to book a Premium suite. If you’ve already booked a Standard suite, and would like to upgrade, please send an email to [email protected] for availability and pricing.

You can make a special request by email to [email protected]. Please note that bed type preference and other requests are noted, but are not guaranteed and will be honored on a space-available basis.

Children under the age of twelve may stay for free if the maximum occupancy of the room type is not exceeded. Maximum number of guests in a One Bedroom suite is four. Two Bedroom suites sleep up to six and Three Bedroom suites sleep up to eight total. Rollaway beds are available at an additional charge of $15.00 per night.

Pets are not permitted.

Maximum number of guests in a One Bedroom suite is four. Two Bedroom suites sleep up to six and Three Bedroom suites sleep up to eight total. Usually our prices are based on double occupancy and there will be a charge of $24.80 per person, per night for a third and fourth person in the room. Rollaway beds are available at an additional charge of $15.00 per night.

No, we have beach towels for our guests. Upon arrival you’ll receive a Towel Card with which you can retrieve beach towels at the Towel Hut. Once per day you may exchange your used towels for fresh ones. There is a $25.00 charge for lost towels.

Groups of 10 rooms or more please call 888-817-5735 and ask for the Group Coordinator or fill out the group request form here.

Room rates are based on double occupancy and length of stay and are subject to a 24% room tax plus $3.50 government/environmental fee per day, per room. Early departures will result in additional fees applied at check out.

The voltage is 110V and the type of socket is the USA type B 3-pins compatible with USA type A and B plugs.

SERVICES

Round-trip airport transportation can be arranged through  De Palm Tours. Click here to reserve.

Yes, the ATM is in the casino.

It depends on your reservation type. If you booked a regular rental, you will receive daily housekeeping service in your room. If you’re coming as a timeshare, whether this is as a timeshare owner’s guest or through Interval International, housekeeping will replace towels and toilet paper daily, in addition to taking out the trash. However, the room will receive full service only once per week.

Please send an email with your request and budget to [email protected] to receive a quotation.

Yes, we have free parking for our guests. Please request a parking permit at the Front Desk during your check-in.

Yes, we work with Hertz who has their desk on property in the arrivals hall. You can reach them at [email protected].

Yes, our cardio and fitness center feature True Fitness Technology Inc. equipment, including treadmills, elliptical bikes, upright bikes, recumbent bikes and a three-arm workout station. The gym is open from 6:00AM – 9:00PM.

Please contact the Member Relations office at 888-607-1472 or [email protected] for access information.

Please go to the Vacation Villas tab and fill out a request form. You may also contact our Member Relations Office at 888-607-1472 and request to be directed to the Sales Department or send an email to [email protected].

You’ll be interested in our Getaway Deals, please visit our page dedicated to this.

The 2020 Maintenance Fees are due October 15, 2019 and are payable until December 15, 2019. Please contact the Member Relations at 888-607-1472 or [email protected]. The 2019 Maintenance Fees were due October 15, 2018 and were payable until December 15, 2018.