FAQs

View some frequently asked questions and answers below, or call +297 587-9000

General

  • How far away is Eagle Aruba from the Beach?

    We are about five minutes' walking distance to the beach. You can request a shuttle at the Bell Stand.

  • Does Eagle Aruba Offer Chairs And Shade To Their Guests?

    We have beach chairs and palapas on the beach and at our 3 pools for our guests on a first-come, first-serve basis. The chairs and palapas are free to use for our guests and the Eagle Beach is a public beach, as are all beaches on Aruba.

  • What Is The Check-In Time? Can I Get An Early Check-In?

    Check-in time is 4:00PM. You are welcome to check with the Front Desk upon your arrival to see if accommodations are available. An early check-in fee may be applied. If your room is not yet ready, upon your arrival, you may leave your luggage with the bellmen to hold in the meantime.

  • What Is The Check-Out Time? Can I Get A Late Check-Out?

    Check-out time is at 11:00AM. Late check-out is subject to availability and cannot be guaranteed upfront. Please consult the Front Desk to see if you may stay longer in your room. If a late check-out is possible, the late check-out fee of $70 applies.

  • Does The Resort Require A Security Deposit?

    We require a $200 security deposit upon arrival. This is usually done as a credit card hold on your credit card or you may do a cash deposit. Security deposit holds on credit cards will release 10-14 business days after check-out. The length of release time is based on your credit card company. Debit cards may take longer to release the hold.

  • What Is The Minimum Age Required To Check-In?

    Guests must be 18 years of age to check-in and must present a valid passport to check-in.

  • Are There Hair Dryers, Iron And Ironing Board In The Room?

    Yes, all of our rooms come equipped with these items.

  • Will My Room Have A Kitchen?

    All our rooms are suites and have a kitchenette equipped with a full-sized fridge, two-burner stovetop, coffee pot and a microwave.

  • Do You Have Smoking Rooms?

    The resort has a strict non-smoking policy for the public areas, lobbies, rooms, and balconies. A cleaning fee of US$300 will be charged for in-room smoking violations. First-floor patios & top-floor patios in the North & South towers and designated smoking areas are the only exceptions.

  • Do You Have Restaurants On The Property?

    Yes, we have two outlets on the property. 


    We have Uncle Tony’s Pizza in the middle of our courtyard, serving breakfast, lunch, and dinner, and in the building next to the hotel we have Double Down Sports Bar serving breakfast and dinner. 


    You can access their menu here. 

  • Is Eagle Aruba An All-Inclusive Resort? Do You Offer Meal Plans?

    No, we’re not an all-inclusive resort; however, we have different meal plans that you may add to your reservation. We offer breakfast, breakfast & lunch, breakfast & dinner or breakfast, lunch & dinner options. For pricing prior to arrival, please consult our Reservations office at reservations@eaglearuba.com or at our toll-free number 888-817-5735 or if you’re on property please pass by the Front Desk. 

  • Do You Offer Daily Passes? What Does The Daily Pass Entail?

    Yes, we offer daily passes from 10:00AM to 6:00PM, for $25.00 per adult, per day and $15.00 per child between ages 0-11, per day. Our daily passes allow visitors to enjoy our resort amenities including pools, gym and beach services (palapas and beach chairs). Click here for more details about our daily passes service.

  • Do You Have Baby Cribs And High Chairs Available?

    Yes, we have high chairs and baby cribs available upon request. There is a $5 nightly charge for the baby crib. Please request these up front by sending an email to reservations@eaglearuba.com

  • What Forms Of Payment Are Accepted?

    We accept Cash, Maestro Debit Cards, Visa, MasterCard, American Express and Discover. For reservations with more than three weeks’ notice we also accept PayPal and bank wire transfers.

  • How Far Away Is The Nearest Supermarket?

    We’re a stone’s throw away from Super Food, the largest grocery store on the island. Super Food is across the street from the resort. Due to high speed traffic we do not recommend the crossing at the roundabout to and from Super Food. Please take a cab or share a ride instead. We care about your safety.

  • How Do I Know If My Room Is Renovated?

    All rooms have been renovated. We offer 1-bedroom suites, 2-bedroom suites, 1-bedroom condos, 2-bedroom condos, 3-bedroom condos, 2-bedroom penthouses, and 3-bedroom penthouses.

  • I Have A Special Request

    You can make a special request by email to reservations@eaglearuba.com . Please note that bed type preference and other requests are noted, but are not guaranteed and will be honored on a space-available basis.

  • Do Children Stay For Free?

    Children under the age of twelve may stay for free if the maximum occupancy of the room type is not exceeded. Maximum number of guests in a One Bedroom suite is four. Two Bedroom suites sleep up to six and Three Bedroom suites sleep up to eight total. Rollaway beds are available at an additional charge of $15.00 per night.

  • Does The Resort Have A Dog Policy?

    At Eagle Aruba Resort we do welcome dogs.


    For details regarding our pet policies please email us at: reservations@eaglearuba.com

  • How Many People Can Stay In My Room?

    Maximum number of guests in a One Bedroom suite is four. Two Bedroom suites sleep up to six and Three Bedroom suites sleep up to eight total. Usually our prices are based on double occupancy and there will be a charge of $24.80 per person, per night for a third and fourth person in the room. Rollaway beds are available at an additional charge of $15.00 per night.

  • Do We Need To Bring Our Own Beach Towels?

    No, we have beach towels for our guests. Upon arrival, you’ll receive a Towel Card with which you can retrieve beach towels at the Towel Hut. Once per day you may exchange your used towels for fresh ones. There is a $25.00 charge for lost towels.

  • I’m Interested In Booking A Large Group, Do You Offer Group Rates?

    Groups of 10 rooms or more please call 888-817-5735 and ask for the Group Coordinator or fill out the group request form here.

  • How Much Are The Taxes That I’ll Need To Pay?

    Room rates are based on double occupancy and length of stay and are subject to a 27% room tax plus $3.50 government/environmental fee per day, per room. Early departures will result in additional fees applied at check out.

  • What Is The Voltage And What Type Of Electrical Socket Do You Have At The Resort?

    The voltage is 110V and the type of socket is the USA type B 3-pins compatible with USA type A and B plugs.

  • What Are Aruba Drone Flying Requirements And Conditions?

    The Department of Civil Aviation Aruba (DCAA) does grant permission to operate drones in the Aruban airspace without making a distinction between the weight/size of the drone. 


    *The DCAA requires that the drone operator is aware of the basic international flight rules of the air, that apply when operating drones. 


    *The DCAA also requires that you make sure you understand and operate the drone following the procedures and limitations mentioned in the Supplier’s User Manual. And also, that a thorough “Preflight Check” is done before each flight, to confirm that the drone is operating properly. 


    Only drones operating in the frequencies 2.4 and 5.8 GHz are permitted to operate in Aruba. 


    There is no form to fill out, for a permit request, and a full list of the implied conditions, please send your email to dca@dca.gov.aw


    The DCAA will not grant permission if the request is not sent at least one (1) working day in advance of the date of activity. 

Services

  • Do You Have A Free Shuttle?

    Round-trip airport transportation can be arranged with us, please fill the form here and we will process the request for you.

  • Does Eagle Aruba Resort Have ATMs On Property?

    Yes, an ATM is located in the main lobby of the hotel across from our parking lot.

  • Will My Room Get Cleaned Every Day?

    Depending on your reservation type. In case you booked online or through a travel agency, your rental rate includes daily housekeeping. Whether you are staying as a timeshare owner, guest of an owner, through an exchange program, or through Interval International, housekeeping will replace/restock amenities, towels, and toilet paper daily. They will also take out the trash. However, the room will only receive full service once a week. Time-share owners will not receive daily service, only transient.

  • I Want To Request An Amenity For An Upcoming Reservation

    Please send an email with your request and budget to jagunbero@eaglearuba.com  to receive a quotation.

  • Do You Have Free Parking?

    Yes, we have free parking for our guests. Please request a parking permit at the Front Desk during your check-in.

  • Does Eagle Aruba Have A Car Rental On Site?

    Yes, we work with Hertz who has their desk on property in the arrivals hall. You can reach them at reservations@arubarentcar.com.

  • Is There A Gym?

    Yes, our cardio and fitness center feature True Fitness Technology Inc. equipment, including treadmills, elliptical bikes, upright bikes, recumbent bikes and a three-arm workout station. The gym is open from 6:00AM – 9:00PM.

  • I’m Interested In Purchasing Vacation Ownership At Eagle Aruba

    Please go to the Vacation weeks tab and fill out a request form. You may also contact our Member Relations Office at 888-607-1472 and request to be directed to the Sales Department or send an email to hdekoning@eaglearuba.com.

  • I Want To Visit Your Property To Possibly Purchase Vacation Ownership With Eagle Aruba

    You’ll be interested in our Getaway Deals, please visit to our page dedicated to this.

  • When Are The Yearly Maintenance Fees Due?

    The maintenance fees are due every year on the 15 of October, previous to your year of usage. For more information please contact our Members Relation department by email at members@eaglearuba.com or call our toll free number 888-607.1472.

  • Wi-Fi: Do You Have High-Speed Wired And/Or Wireless Internet Access Available?

    Wireless internet access is available throughout the hotel. The average upload speed is 5 Mbps/Average download speed is 10 Mbps.

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